The replacement/return policy provided by www.roopantaran.com is as follows:
1. Timeframe for Replacement/Return: You can request a replacement or return within 15 days from the date of delivery, except for the specific items mentioned below.
2. Exclusions: a. Perishable Products: Products that are perishable in nature are not eligible for replacement or return. b. Gift Certificates: Gift certificates cannot be returned or replaced. c. Used or Altered Items: Items that have been used or altered by the customer are not eligible for replacement or return. d. Condition of the Item: The item must be returned in the same condition as it was received. If the item is not returned in its original condition, it will not be eligible for replacement or return. e. Damaged Items: If you receive an item in a damaged condition, it is eligible for replacement.
3. Eligibility for Replacement: a. Manufacturing Defect: If the item has a manufacturing defect, you can request a replacement at no extra cost. b. Wrong Item Delivered: If a wrong item is delivered to you, you can request a replacement at no extra cost.
4. Requesting a Replacement/Return: To initiate a replacement or return, you need to email the website with your Order Number and the Reason for returning the item. After receiving confirmation for the return from the website, you should send the item back to them using a reliable courier service. You will be responsible for the shipping cost and should provide a tracking number for the returned item. The website will not be liable for any items returned without their confirmation.
5. Refunds: If you cancel your order, refunds will be issued in the same form as the original payment. The refund process will be initiated within 10 working days from the date of cancellation.
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